Returns & Refunds

RETURNS & REFUNDS

At EXCEYLO, we want you to feel confident when shopping with us. If you have an issue with your order or need to request a return, please contact our customer support team as soon as possible.

RETURN REQUESTS

Before returning an item, please contact EXCEYLO customer support with your order number and details of the item you wish to return. We will provide the appropriate instructions based on your order and product.

PRODUCT CONDITION

Returned products may need to meet applicable return conditions, including being unused and in an appropriate condition for return. Specific requirements may vary depending on the product.

NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return where permitted by applicable law. This may include personalised or made-to-order products and other products identified as non-returnable at the time of purchase.

REFUNDS

Once an eligible return has been received and assessed, any approved refund will be processed using the original payment method where possible. Processing times may vary depending on the payment provider.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and relevant details so we can investigate and assist you.

IMPORTANT

Your statutory consumer rights are not affected by this policy. Where applicable, your rights under UK and other relevant consumer protection laws continue to apply.

Need help?

Please visit our Contact page for customer support.